Refund Policy

1. Overview

At SmartAza, a feature of Owoche by Transingenium Innovations Ltd, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be issued and how to request them. By using SmartAza, you agree to the terms outlined here.

2. Eligibility for Refunds

Refunds are generally not provided once a gift has been sent via SmartAza, except in the following circumstances:

• Technical errors on the SmartAza platform that prevent the gift from being delivered.
• Duplicate transactions resulting from a system error.
• Fraudulent transactions reported and verified by our fraud prevention team.

3. Non-Refundable Transactions

Refunds will not be issued in the following cases:

• Gifts that have been successfully claimed by the recipient.
• Errors caused by incorrect input of information by the user (e.g., entering the wrong recipient details).
• Unclaimed gifts after the specified claim period has elapsed.
• Charges for service fees associated with the transaction.

4. Claim Period

Gifts sent via SmartAza must be claimed by the recipient within the period specified at the time of the transaction. If a gift remains unclaimed after this period, the sender may request a refund for the gift amount (excluding service fees).

5. How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

1. Contact SmartAza Support at support@owoche.com within 7 days of the transaction.
2. Provide the following details:
   • Transaction ID.
   • Date and time of the transaction.
   • Reason for the refund request.
3. Our support team will investigate your request and respond within 5-7 business days.

6. Refund Processing

Approved refunds will be processed as follows:

• The refund will be credited back to the original payment method used for the transaction.
• Processing times may vary depending on your financial institution but typically take 7-10 business days.
• Refunds will be issued in the same currency used for the transaction.

7. Disputed Transactions

If you dispute a transaction, SmartAza will conduct a thorough investigation. During this period, you may be required to provide additional information or documentation to support your claim. Refunds for disputed transactions will only be issued if the dispute is resolved in your favor.

8. Changes to This Policy

SmartAza reserves the right to modify this Refund Policy at any time. Any changes will be communicated via our platform or email. Continued use of SmartAza after changes are made constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions or need assistance with a refund request, please contact our support team: